Do you know the old saying, “You can’t please all of the people all of the time?” Better rethink that if you work at a homecare agency, where keeping all of your clients happy is one of the main rules of business.

Happy clients are the greatest assets of any aging care business because they are your biggest fans and most informed marketing messengers. After all, they’ve used your services and are pleased with the results. 

Below is a list of 10 simple ways that you can follow to build strong client relationships that will keep your agency going full speed ahead.

• Be Human
  Nobody likes to converse with a robot. By acknowledging and responding to the needs of your clients in
  an honest, caring way, they will feel heard and more satisfied with our services. Interact with your
  clients, resolve issues, and genuinely care about them above and beyond. The first step is creating a
  good client-agency experience is forming a bond and letting that serve as the basis of interaction.
• Be Respectful
  You’re the professional, and the clients won’t always know what it is they need. But be sure you won’t
  come on too strong or be too opinionated. A bad reputation spreads like a wildfire, so make sure your
  employees know it is never acceptable to be rude.
• Engage with them
  The best way to get to know your clients is to interact with them. Keeping them active and engaged is
  very important set up social media accounts, emails, and subscribe to web forums to interact with
  current and prospective clients. Use these channels as opportunities
• Say Thank you
  A simple “thank you” goes along way. Three out of four customers report staying with a company
  because they have a history of positive experiences. By acknowledging your clients’ business through
  thank- you card and other notes when they hire you, clients feel important and it sets the stage for a
  mutually positive relationship.
• Listen to and act on feedback
  Most clients are not to hurt your feelings when they provide negative feedback. They’re just expressing
  something that matters to them.
  As you’re evaluating how to improve your business, you should take that feedback seriously and act on
  requests or complaints. If you’re taking the time and putting forth the effort to listen to your clients and
  act on their requests, they will notice and appreciate it.
• Build Trust
  When a client doubts your dedication to their issues, they will not recommend your services. To improve
  trust and build a stronger relationship, you need to be punctual with appointments, responsive with
  requests, and available around the clock.
• Be transparent
  Transparency is becoming increasingly important in homecare. While his doesn’t mean you need to tell
  every client about every client about every mistake your company makes, you should b proactive when
  issues arise. By alerting clients of possible changes in advance, they won’t be caught off guard by unwelcome
  surprises, which might otherwise cause a negative experience with your company.
• Follow through
  This relates back to building trust. Don’t leave things unresolved and keep the lines of communication
  open.
• Be Humble
  We don’t commonly hear clients complain that their homecare providers are too humble and too willing
  too willing to take responsibility. In your clients’ minds, they’re right. This is their perception, and
  whether its’s reality or not is irrelevant. Apologize for mix – ups and don’t be pride full or arrogant, even
  if it truly wasn’t your fault.
• Maintain Presence
  As care providers, you play an active role in their lives of your clients. Sometimes, it’s the little things
  that count, like sending flowers or hand written notes.
  You can also contact clients about discounts, giveaways and special deals. Staying top-of-mind with your
  clients in a caring, human way will boost referrals and satisfaction.

Reference: Home Care Plus